Frequently asked questions

Science & Humans is a digital healthcare platform that provides accessible, safe, and personalized virtual care across hormone health, fertility and early reproductive care, menopause, weight optimization, longevity, hair and skin health and sexual wellness. Our Canadian-licensed clinicians take an integrative approach to care addressing root causes and supporting treatment with evidence-based guidance on nutrition, movement, and lifestyle habits to optimize long-term outcomes. When appropriate, our clinicians prescribe personalized treatment plans, and medications are dispensed by our accredited pharmacy in discreet packaging, authorized for sale by Health Canada.

We provide treatments addressing:

Men

• Hormone Health
• Erectile Dysfunction
• Weight Optimization
• Hair Regrowth

Women

• Perimenopause & Menopause
• Early Reproductive Hormone Health
• Weight Optimization
• Prescription Skincare
• Hair Regrowth

We are available in Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia, PEI, New Brunswick and Quebec!

Your journey with Science & Humans begins with:

Step 1) Online Health Assessment

• Designed to understand your symptoms, medical history, lifestyle and goals.
• If appropriate, a corresponding bloodwork panel will be sent to your secure care portal to be completed at a licensed laboratory.

Step 2) Bloodwork & Health Review

• A Canadian-licensed clinician then reviews your assessment and results and meets with you virtually to discuss findings and recommend a personalized treatment plan.

Step 3) Prescription Approval

• If treatment is prescribed, medications are dispensed by our accredited pharmacy and delivered discreetly to your door, or sent to your preferred pharmacy if requested.

Step 4) Continuous Care

• Ongoing care includes quarterly follow-ups, repeat lab work when needed, and continuous clinician support to adjust your plan and optimize your health over time.

Contact support or book an interim consultation ($100 fee).

Prescription medications may be covered through private or employer drug plans, depending on your policy, and our pharmacy can directly bill insurance when available. Some employers offer Health Spending Accounts (HSA/PHSP) that may reimburse eligible medical expenses, including prescriptions and, in some cases, consultation fees. Consultation fees are typically paid out of pocket but may be eligible for insurance reimbursement or provincial coverage in limited cases. If not reimbursed, eligible medical expenses may be claimed on your Canadian income tax return.

Treatments are provided by licensed Canadian Nurse Practitioners and health coaches.

Yes, prescriptions can be sent to your preferred pharmacy, please note that there will be a $25 admin fee.

Yes, we provide our services in both English and French.

Yes, for all controlled substances. Non-controlled substances do not require a signature.

Yes — treatments are prescribed legally once eligibility and intake criteria are assessed by licensed clinicians based on medical necessity.

Login to the patient portal and message your clinician, or email support@scienceandhumans.com for help.

Start by choosing the program that aligns with your current stage of life and health goals — whether that’s hormone optimization, menopause care, fertility support, weight management, or performance enhancement.

Not sure which path is right for you?
Book a call with our team or email support for personalized guidance at support@scienceandhumans.com.

We’ll help you determine the best fit based on your symptoms, goals, and medical history.

We look forward to taking the next step toward optimized health with you.

Payment is processed once you’ve completed your intake assessment and a clinician has reviewed your information, confirmed eligibility, and approved you to begin treatment and subscription setup.

We currently accept all credits including Visa, Mastercard, and American Express, as well as prepaid debit.

Varies by medicine and amount shipped; often lower than local pharmacy prices as there are no pharmacy mark-ups.

Upon placing the order; refunds apply if the prescription isn’t approved.

Yes — you can request itemized receipts for consultation fees, lab requisitions, and medications, which may be used for insurance reimbursement or to claim eligible medical expenses on your Canadian income tax return.

Prescription medication coverage varies by plan and province. Many Canadian plans allow direct billing to insurers when coverage is available. Prescription medications may be covered through private or employer drug plans, depending on your policy, and our pharmacy can directly bill insurance when available. Some employers offer Health Spending Accounts (HSA/PHSP) that may reimburse eligible medical expenses, including prescriptions and, in some cases, consultation fees. Consultation fees are typically paid out of pocket but may be eligible for insurance reimbursement or provincial coverage in limited cases. If not reimbursed, eligible medical expenses may be claimed on your Canadian income tax return.

Yes, you have the flexibility to pause or cancel your plan at any time.

To confirm your identity and legal age (18+).

Science & Humans prioritizes patient privacy by utilizing secure, encrypted communication platforms for all virtual consultations. Personal health information is stored in compliance with Canadian privacy laws and regulations, ensuring confidentiality and security.

We protect your personal health information with industry-standard safeguards and follow all applicable Canadian privacy laws, including federal and provincial health information legislation. Your data is encrypted and stored securely, and access is limited to authorized care providers involved in your treatment. Personal health information is only shared when required for care coordination, with your consent, or when legally obligated.

Yes, you can request copies of your medical information or ask us to share it with another clinician or health provider, in line with privacy rules and with your consent.

Yes — all packages come in discreet packaging for privacy.

Our virtual Men’s Hormone Health program starts with a quick online health assessment, followed by a comprehensive biomarker blood panel to evaluate your hormone levels and overall health. After your results are reviewed, you’ll have a video consultation with a licensed clinician to discuss your symptoms and receive a personalized treatment plan. If prescribed, your medication is shipped directly to you in a three-month supply, with quarterly follow-ups to monitor progress and adjust your treatment as needed. A complimentary wellness call addressing your lifestyle, goals, nutrition, stress and sleep with an expert health coach is available for all active subscriptions.

Your initial investment includes:

• $50 for comprehensive bloodwork
• $150 clinician consultation fee (only charged if treatment is prescribed)

Ongoing care is $200 per quarter, which includes your virtual clinician consultation, lab review, treatment optimization, and continuous monitoring. In some cases, semi-annual visits may be appropriate based on clinical progress.

Your program includes far more than a prescription:

• Comprehensive hormone and metabolic panel
• Personalized treatment strategy
• Expert-guided therapeutics (when appropriate)
• Quarterly clinician oversight
• Unlimited health coach support
• Dedicated wellness check-ins
• Structured lifestyle and performance protocols

This is continuous, precision-guided care designed to optimize results safely and sustainably.

Medication costs are billed separately.

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HRT works by restoring hormone levels to a more optimal range, helping you feel and perform like yourself again.

0–3 months: Many patients notice increased energy, improved mood, and stronger libido as levels stabilize. In fact, 88% of Science & Humans patients report symptom improvement within 90 days*.

3–6 months: Improvements in muscle tone, fat distribution, and sexual function become more noticeable.

6–12 months: Benefits continue to build, supporting metabolic health, bone density, and sustained symptom relief.

Results develop progressively and are optimized through ongoing monitoring and personalized care. Individual results may vary.

*Based on Science & Humans clinical care data

Testosterone is a key hormone responsible for energy levels, muscle mass, fat distribution, libido, and mood. As men age, testosterone levels naturally decline, but other factors like stress, poor sleep, medical conditions, or lifestyle habits can also contribute to low levels. When testosterone drops below optimal levels, it can lead to fatigue, weight gain, low libido, and reduced muscle mass, which the Men’s Hormone Health Program can help address.

Our comprehensive biomarker blood panel measures testosterone levels, key hormone markers, and overall health indicators to assess if TRT is right for you. Blood work should be completed in the morning between 7am-10am, after a 12-hour fast, as testosterone levels are highest at this time.

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HRT can be administered through injections, gels, or creams, depending on your preferences and medical history. Your clinician will guide you in choosing the best method for your lifestyle and treatment goals.

Traditional testosterone therapy can reduce fertility by suppressing the body’s natural hormone signals involved in sperm production. If preserving fertility is important to you, your clinician can design a treatment plan that includes fertility-supportive options, such as hCG, while still addressing low testosterone symptoms.

hCG works by stimulating the testes in a way similar to luteinizing hormone (LH), helping maintain sperm production and natural testosterone production. When appropriate, it can be used alongside testosterone therapy or as part of a fertility-preserving treatment plan.

Men with low or borderline-low testosterone who wish to maintain fertility, or who are planning to conceive in the future, may be eligible. Eligibility is determined based on blood work, medical history, symptoms, and individual goals.

Not necessarily. Treatment duration depends on your hormone levels, symptoms, fertility goals, and overall health. Your clinician will reassess regularly and adjust your plan as needed.

Yes! If you decide to pause or stop treatment, your clinician will guide you through a safe and appropriate transition, which may include tapering or follow-up monitoring.

Menopause is a natural transition when the ovaries stop ovulating and menstrual cycles come to an end due to significant hormonal changes. It occurs in three stages:

1. Perimenopause (35+): Hormone levels begin to fluctuate, leading to irregular periods, hot flashes, mood swings, night sweats, and sleep disturbances.
2. Menopause (after 12 consecutive months without a period): The body adjusts to lower hormone levels, and symptoms like vaginal dryness, fatigue, weight gain, and emotional changes may persist.
3. Postmenopause (usually after age 60): Symptoms often lessen, but the long-term effects of lower hormone levels increase the risk of osteoporosis, heart disease, and metabolic changes.

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As menopause progresses, key hormones decrease, leading to noticeable changes:

• Estrogen decreases: causes hot flashes, night sweats, vaginal dryness, and mood swings, while increasing the risk of osteoporosis and heart disease.
• Progesterone decreases: leads to anxiety, insomnia, and irregular periods.
• Testosterone decreases: results in low libido, fatigue, and muscle weakness.
• Cortisol decreases: increases stress sensitivity, anxiety, and emotional fluctuations.
• Metabolism decreases: leads to weight gain, especially around the abdomen, and raises the risk of insulin resistance.

These hormonal shifts impact overall health, but lifestyle changes and medical support can help manage symptoms.

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Menopause is a natural progression, one that can be experienced with balance, vitality, and informed care. Our perimenopause and menopause care program is designed to support your entire physiology through this phase of life.

Step 1: In-Depth Health Assessment
Begin with a comprehensive online assessment exploring your symptoms, cycle history, sleep, mood, metabolic changes, and overall health to understand your hormonal transition in full context.

Step 2: Comprehensive Bloodwork & Safety Screening
If appropriate, you’ll receive a lab requisition to evaluate hormone levels, thyroid function, metabolic health, and key safety markers ensuring treatment aligns with your biology.

Step 3: Clinical Consultation & Customized Plan
Meet virtually with a licensed Canadian clinician to review your results and design a personalized care strategy. When clinically appropriate, this may include bioidentical hormone therapy or non-hormonal options, always guided by safety and evidence-based protocols.

Step 4: Complimentary Wellness Check-In
Your program also includes a dedicated session with a health coach specializing in lifestyle optimization focusing on sleep, nutrition, movement, stress regulation, and recovery to enhance whole-body healing.

Step 5: Ongoing Optimization
If medication is prescribed, it is delivered discreetly in a three-month supply. Quarterly follow-ups and ongoing support ensure your plan evolves as your body adapts.

This is integrative care is designed to help you feel balanced, supported, and strong through every stage of life.

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Menopause symptoms can be managed with Bioidentical Hormone Replacement Therapy (BHRT), which restores key hormones to alleviate discomfort. Treatment options include pills, patches, and creams, depending on your needs and lifestyle. If BHRT isn’t suitable, non-hormonal medications or supplements may be recommended to help with energy, sleep, and overall wellbeing. Our licensed clinicians will guide you toward the best treatment for your symptoms.

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Your initial investment includes:

• $50 for comprehensive bloodwork
• $200 clinician consultation fee (only charged if treatment is prescribed)

Ongoing care is $200 per quarter, which includes your virtual clinician consultation, lab review, treatment optimization, and continuous monitoring. In some cases, semi-annual visits may be appropriate based on clinical progress.

Your program includes far more than a prescription:

• Comprehensive hormone and metabolic panel
• Personalized treatment strategy
• Expert-guided therapeutics (when appropriate)
• Quarterly clinician oversight
• Unlimited health coach support
• Dedicated wellness check-ins
• Structured lifestyle and performance protocols

This is continuous, precision-guided care designed to optimize results safely and sustainably.

Medication costs are billed separately.

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Our comprehensive diagnostic panel evaluates biomarkers across six core systems: hormone balance, thyroid function, metabolic health, cardiovascular risk, inflammation and blood health, and liver and kidney function.

During peri-menopause and menopause, hormone levels fluctuate. Blood work is used not only to assess hormone patterns, but also to:

• Rule out underlying conditions
• Ensure treatment safety
• Establish a personalized clinical baseline
• Guide dosing and long-term monitoring
  

When should blood work be completed?

• Regular cycles: Ideally between days 19–21 of your cycle
• No period for 12+ months: Anytime
• Irregular cycles: Aim for days 19–21, counting from your most recent period
  

All labs should be completed in the morning after a 12-hour fast, unless otherwise directed.

Regular cycles: Draw blood between days 19-21 of your cycle.

No period for 1+ years: Blood work can be done anytime.

Irregular cycles: Aim for days 19-21, counting from your last cycle.

All blood work should be completed in the morning after a 12-hour fast, unless otherwise directed.