A refund is applicable as long as the prescription has not been written yet. Once the prescription is written, no refund is applicable.
If the requisition has not been sent yet, a refund can be issued. If a requisition has been issued, no refund is applicable.You can use the requisition within the next 3 months to complete your blood work.
No refunds applicable. We cannot be used as a testing service and if you are marked eligible by our medical team, this means your blood work shows something of concern and we have a legal responsibility to review those concerns with you 1:1. We must follow up based on this, hence you are charged a consultation fee for the practitioner's time.
No refunds applicable. Each follow up charge takes place every 70 days to ensure everything is in place for the next follow up and there are no delays or gaps in your treatment. It is the patient's responsibility to complete their blood work on time, and stay consistent with the treatment. If you would like to cancel or pause your subscription, please contact us before the charge takes place within the 70 day window.
If the requisition has not been sent yet, a refund can be issued. If a requisition has been issued, no refund is applicable.You can use the requisition within the next 3 months to complete your blood work.
No refunds applicable. We cannot be used as a testing service and if you are marked eligible by our medical team, this means your blood work shows something of concern and we have a legal responsibility to review those concerns with you 1:1. We must follow up based on this, hence you are charged a consultation fee for the practitioner's time.
No refunds applicable. Each follow up charge takes place every 70 days to ensure everything is in place for the next follow up and there are no delays or gaps in your treatment. It is the patient's responsibility to complete their blood work on time, and stay consistent with the treatment. If you would like to cancel or pause your subscription, please contact us before the charge takes place within the 70 day window.
If the requisition has not been sent yet, a refund can be issued. If a requisition has been issued, no refund is applicable.You can use the requisition within the next 3 months to complete your blood work.
No refunds applicable. We cannot be used as a testing service. We must follow up based on blood work, hence you are charged a consultation fee for the practitioner's time.
No refunds applicable. Each follow up charge takes place every 70 days to ensure everything is in place for the next follow up and there are no delays or gaps in your treatment. If you would like to cancel or pause your subscription, please contact us before the charge takes place within the 70 day window.
No refunds applicable. We cannot be used as a testing service and if you are marked eligible by our medical team, this means your blood work shows something of concern or you have been approved for weight loss treatment. We must follow up based on this, hence you are charged a consultation fee for the practitioner's time.
Each follow up charge takes place every 70 days to ensure everything is in place for the next follow up and there are no delays or gaps in your treatment. If you would like to cancel or pause your subscription, please contact us before the charge takes place within the 70 day window.
If you are requesting a refund from the pharmacy, the medication must have not shipped yet. If the medication has shipped, no refund is applicable. These laws are established by the College of Pharmacy, hence no returns can be accepted on prescription products.
You will be charged 50% of the cost of the appointment in the event that you don't show up for the appointment as the practitioner's calendar will be blocked for your appointment. You can cancel or reschedule an appointment with a 24hrs notice with no penalty.
For your convenience, all prescriptions are dispensed via our pharmacy partner. Since the majority of TRT prescriptions are controlled substances, we have to ensure proper dispensing protocol and intervals are established. We also cannot find out when your next follow up is due if dispensing does not take place via pharmacy partner, that can potentially put you at risk of delays and gaps in your treatment. If you wish to use another pharmacy, our staff will need to establish contact with your preferred pharmacy partner, transfer over the prescription, and provide any ongoing support for prescription clarifications, refills etc. Hence, there is an admin charge of $25 per appointment, if you wish to choose another pharmacy. We will not charge you if you reside in an area that is not serviceable by pharmacy partner, or if pharmacy partner is out of medication. In this case, your rx will be transferred over without any admin fees.
If you have any questions or concerns regarding the refund policy, do not hesitate to reach out to us via email at support@scienceandhumans.com or call us at 1877-286-6635 Monday - Friday 9:30am - 5:30pm EST.
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